Generally, all sales are final. However, if a tree were to die within 7 days it would be replaced or refunded. Since bonsai trees are living entities relying on their caretaker, Black River Bonsai cannot be responsible for health issues resulting from improper care.
Refunds for tools are only issued if the tool is defective and a claim must be made within 30 days of purchase.
Tickets to workshops are refundable if canceled more than 14 days before the workshop.
Any disputes arising from this or any other policy may be handled in the venue of the Ohio court system.
All orders are insured for their retail value. Any damage in shipment will be subject to a claim against the delivery service.
Sales are limited to the continental United States.