Terms & Conditions

Refunds

Generally, all sales are final. However, if a tree were to die within 7 days it would be replaced or refunded. Since bonsai trees are living entities relying on their caretaker, Black River Bonsai cannot be responsible for health issues resulting from improper care. Any disputes arising from this or any other policy may be handled in the venue of the Ohio court system.

 

Shipping Claims

All orders are insured for their retail value.  Any damage in shipment will be subject to a claim against the delivery service.

 

Restricted Shipping

Sales are limited to the continental United States. Currently, Black River Bonsai is not able to ship to Arizona or California due to agricultural restrictions.