We show estimated shipping charges on the checkout page. This is intended to cover the actual shipping charges plus cost of packaging materials. We reserve the right to adjust the shipping amount if actual shipping charges exceed the estimated amount. You will be contacted and will have the option of canceling your order without penalty if the new shipping amount is not acceptable.
Most trees are shipped via USPS. You may request an alternate shipping method during checkout in the “Order notes” and will be contacted with a new shipping quote.
Trees are generally shipped within 48 hours of the order being placed. Shipping may be delayed if inclement weather, holidays, or any other condition occurs which poses a danger to the health of the tree. You may also used Order Notes to request a later delivery date or to communicate any other special requests.
If you would like to pick up your bonsai tree arrangements can be made to do so. Pick-ups must be paid in advance and are conducted at the Sheffield Village Police Department, 4340 Colorado Ave, Sheffield, OH 44054.
Pick-up is not available for pots or wire as these items are drop-shipped.